Privacy Policy
Effective Date: July 31, 2026
Introduction
At Bloomstead Counselling, protecting your personal information is an important part of providing safe, ethical, and professional counselling services. I am committed to handling your personal information with care, respect, and confidentiality.
This Privacy Policy explains how your personal information is collected, used, stored, and protected, as well as your rights regarding your information.
What Information Is Collected
To provide counselling services, I may collect personal information including:
your name and contact information
date of birth
emergency contact information
health history
mental health history
medications
information discussed during counselling sessions
assessment results
treatment plans
appointment history
billing and payment information
I collect only the information that is reasonably necessary to provide quality counselling services and meet professional and legal obligations.
How Information is Collected
Personal information may be collected:
directly from you during counselling sessions
through intake forms and questionnaires
through email, telephone, or the Jane Client Portal
from another health-care provider when you have provided written consent
where collection is otherwise authorized or required by law
How Your Information Is Used
Your information is used to:
provide counselling services
assess your needs and develop treatment goals
maintain clinical records
schedule appointments
communicate with you regarding your care
issue invoices and receipts
comply with legal, ethical, insurance, and professional requirements
Your personal information will never be collected, used, or disclosed for purposes unrelated to your care without your knowledge or consent, unless required or permitted by law.
Confidentiality and Disclosure
Your personal information is confidential.
Information will not be shared with another person without your written consent except where disclosure is permitted or required by law.
Examples include:
if there is concern that you are at imminent risk of seriously harming yourself
if there is concern that an identifiable person is at imminent risk of serious harm
where there is a legal duty to report suspected abuse or neglect of a child
when disclosure is required by a court order or other legal authority
when otherwise required by applicable legislation
As part of providing safe and effective care, I participate in ongoing clinical supervision. Relevant aspects of your care may be discussed with my clinical supervisor when clinically appropriate. My supervisor is bound by the same legal and ethical obligations to maintain confidentiality.
Whenever possible, only the minimum amount of personal information necessary will be collected, used, or disclosed.
Storage and Protection of Information
Bloomstead Counselling uses reasonable administrative, physical, and technological safeguards to protect your personal information from unauthorized access, use, disclosure, or loss.
Electronic records are securely maintained using Jane, a secure practice management system that utilizes encryption and other security measures designed to protect personal information.
Although every reasonable effort is made to protect electronic information, no method of electronic communication or storage can be guaranteed to be completely secure.
Jane Practice Management System
Bloomstead Counselling uses Jane, a secure Canadian practice management system, to manage appointments, electronic health records, billing, secure client communications, and other administrative functions.
Jane employs industry-standard security measures, including encryption and secure servers, to help protect your personal information.
Email and Electronic Communication
Email is provided primarily for scheduling and administrative purposes.
Please avoid sending highly sensitive personal information through email whenever possible.
While reasonable precautions are taken to protect electronic communication, email cannot be guaranteed to be completely secure.
By communicating with Bloomstead Counselling via email, you acknowledge and accept the inherent privacy risks associated with electronic communication.
Record Retention
Clinical records are retained for the period required by applicable legislation and professional standards.
Once the required retention period has ended, records are securely destroyed in a manner that protects your privacy.
If you would like access to your clinical record, please submit your request in writing. Requests will be reviewed in accordance with applicable legislation and professional standards. In limited circumstances, access to certain information may be restricted where permitted by law.
Access to and Correction of Records
You may request access to your personal information by submitting a written request.
Requests will be considered in accordance with applicable legislation and professional standards. In limited circumstances, access may be restricted where permitted or required by law.
If you believe information in your record is inaccurate or incomplete, you may request a correction. If a correction cannot be made, a statement of disagreement may be added to your file where appropriate.
Your Privacy Rights
You have the right to:
request access to your personal information, subject to applicable legislation
request correction of inaccurate or incomplete information
ask questions about how your information is collected, used, stored, or disclosed
withdraw consent for certain uses or disclosures where legally permitted
receive a copy of this Privacy Policy
raise concerns regarding your privacy without fear of discrimination
Privacy Contact
Bloomstead Counselling collects, uses, stores, and discloses personal information in accordance with applicable Alberta privacy legislation, including the Personal Information Protection Act (PIPA), as well as applicable professional standards and ethical obligations.
If you have questions about this Privacy Policy or how your information is handled, please contact:
Natalie Rosery
Bloomstead Counselling
Email: natalie@bloomsteadcounselling.com
Phone: 587-882-9453
Personal information may be collected:
directly from you during appointments
through intake forms and questionnaires
through email, telephone, or the Jane Client Portal
from another health-care provider when you have provided written consent
when required by law
Privacy Concerns
If you have questions or concerns about how your personal information is handled, I encourage you to discuss them with me.
If your privacy concerns cannot be resolved directly with Bloomstead Counselling, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) for information about your privacy rights under Alberta legislation.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation, technology, or professional practice. The most current version of this Privacy Policy is available upon request.